FAQ

Frequently Asked Questions

Shipping Policy

1. Do you ship within the United States? Yes, we offer shipping to all 50 states, including Alaska and Hawaii. Standard shipping rates and delivery times vary depending on your location. Orders are made-to-order typically processed within 5-8 business days.

2. Do you ship internationally? Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country.

Return Policy

1. Can I return custom products? No, custom products cannot be returned or exchanged. All custom orders are FINAL SALE.

2. Can I return stock products? Yes, stock products can be returned within 30 days of the delivery date, provided they are unused, unworn, and in their original packaging. To initiate a return, please contact us at m.delicdesign@gmail.com with your order details.

General Questions

1. How can I contact customer support? You can reach our customer support team by email at m.delicdesign@gmail.com

2. Do you have a physical store? Currently, we operate exclusively online. Follow us on social media for updates on pop-up events and collaborations.

Thank you for supporting Vezembroider! If you have additional questions, please don’t hesitate to reach out.